We may collect personal information when you submit forms through our website, contact our business directly, or schedule pest control services. This information allows us to respond to your requests and provide services efficiently.

Personal information that you may provide includes your name, phone number, email address, and physical service address. This information helps us schedule appointments, communicate with you about services, and maintain accurate service records.

We may also collect service-related information that helps us properly assess pest control needs. This may include details about pest issues reported, specific service requests, and property conditions that are relevant to pest treatment planning.

Payments for services may be processed through secure third-party providers such as Stripe or Square. These providers handle payment processing using secure systems, and The Pest Detective does not store or retain full credit card information on our own servers.

Additionally, when you visit our website, we may automatically collect non-identifying technical data. This information may include your IP address, browser type, operating system, device information, and general website usage data gathered through analytics tools. This information helps us understand how visitors interact with our website and allows us to improve site functionality.

The information we collect is used primarily to provide pest control services and maintain effective communication with our customers.

This includes scheduling pest control services, preparing invoices, managing billing records, and coordinating technician visits. Your contact information may also be used to send appointment confirmations, reminders, service updates, or other notifications related to services you have requested.

Information collected may also be used to maintain accurate business records and to comply with applicable laws and regulatory requirements in the State of Arkansas and the United States.

The Pest Detective does not sell, rent, or trade personal information to third parties for marketing purposes.

However, certain information may be shared when necessary to operate our business and provide services. This may include sharing information with authorized employees who require access to provide pest control services or manage service requests.

Information may also be shared with trusted service providers such as payment processors, scheduling systems, email communication tools, or IT support providers who assist us in operating our business. These providers are expected to protect your information and use it only for the purposes necessary to perform their services.

Information may also be disclosed if required by law, court order, or legal process, or when necessary to protect the safety, rights, or property of our customers, employees, or business operations.

If you choose to opt in to receive SMS communications from The Pest Detective, we may send text messages related to your service requests, appointments, or account notifications.

When you provide your mobile phone number and consent to receive SMS communications, you agree that we may contact you regarding appointment confirmations and reminders, technician arrival notifications, responses to customer inquiries, or other service-related updates.

Consent to Receive SMS Messages

By providing your phone number and opting in through our website forms or other communication methods, you consent to receive SMS messages from The Pest Detective related to your services or account. Consent to receive SMS messages is not a condition of purchasing goods or services.

Message Frequency

Message frequency may vary depending on your interaction with our services, including appointment scheduling or service updates.

Message and Data Rates

Message and data rates may apply based on your mobile carrier’s service plan.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive. For assistance, you may reply HELP or contact us directly using the contact information listed below.

Mobile Information Privacy

Mobile phone numbers and SMS consent data will not be shared, sold, rented, or distributed to third parties or affiliates for marketing or promotional purposes. This information is used only for communicating necessary service-related updates and responding to customer inquiries.

We take reasonable precautions to protect the information we collect. Industry-standard safeguards are used where appropriate, including SSL encryption, secure servers, and restricted access to sensitive data.

While these measures are designed to protect personal information, no internet transmission or electronic storage system can guarantee absolute security.

Personal information is retained only as long as necessary to provide pest control services, maintain business and tax records, and comply with applicable state and federal legal obligations.

As an Arkansas resident and in accordance with applicable U.S. privacy laws, you may request access to the personal information we maintain about you, request corrections to inaccurate information, or request deletion of personal data when legally permissible.

If you wish to make a privacy-related request, please contact us using the contact information listed in this policy.

Our website may use cookies and similar tracking technologies to improve website performance and understand how visitors interact with our site.

Cookies are small text files stored on your device that help websites remember user preferences and gather information about how the website is used.

Analytics tools such as Google Analytics may collect non-identifying information including pages visited, time spent on pages, referring websites, and device or browser type. This information helps us improve website usability and performance.

Some third-party services embedded on our website, such as maps or form systems, may also use cookies according to their own privacy policies.

Most web browsers allow users to control cookies through browser settings. Disabling cookies may affect certain website features.

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that information from a child under 13 has been collected, we will take steps to delete the information promptly.