Terms of Service

Effective Date: October 2025

These Terms of Service (“Terms”) govern the use of pest control services provided by The Pest Detective (“Company,” “we,” “us,” or “our”). By scheduling or using our services, you agree to these Terms.

1. Services Provided

The Company provides residential and commercial pest control services, including subscription-based quarterly pest treatments and targeted pest removal.

Specific services may vary based on location, pest type, and seasonal conditions.

2. Service Areas

We currently operate from offices in Conway, AR and Fayetteville, AR, with service available across the entire state of Arkansas. As the Company expands, additional service areas may be added.

3. Scheduling & Appointments

Services are scheduled based on availability. We make reasonable efforts to accommodate preferred times.

Customers must provide accurate contact information for scheduling.

4. Subscription Plans

Quarterly subscription plans renew automatically unless canceled by the customer with at least 14 days’ notice before the next billing cycle. Subscription pricing is subject to change with 30 days’ advance notice.

5. Payments

Payment is due at the time of service or in advance for subscription plans.

Accepted payment methods include major credit cards and other approved systems.

Failure to pay may result in suspension of services.

6. Customer Responsibilities

Customers must provide safe access to the property.

Customers agree to follow recommended steps for effective treatment (e.g., sanitation, sealing entry points).

The Company is not liable for pre-existing structural damage caused by pests.

7. Service Limitations & Guarantee

While we use industry best practices, results may vary depending on infestation severity and customer cooperation.

Follow-up visits may be required for certain pests. Our guarantee covers re-treatment for covered pests within the service period but does not cover damage repairs.

8. Liability

The Company is not liable for damages resulting from misuse of products, lack of customer cooperation, or conditions outside our control (e.g., weather). Liability is limited to the cost of the service provided.

9. Cancellations & Refunds

Cancellations must be made at least 24 hours before scheduled service.

Refunds are handled on a case-by-case basis if services were not performed as agreed.

10. Governing Law

These Terms are governed by the laws of the State of Arkansas. Any disputes shall be resolved in the courts of Faulkner County, Arkansas.

11. Contact Us

For questions regarding these Terms, contact us at:
📧 i[email protected]
📞 501-697-1838